1. About this policy
Alma Health respects your privacy and is committed to handling personal and health information responsibly. This policy explains how we manage information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth), the Australian Privacy Principles and the Health Records and Information Privacy Act 2002 (NSW).
2. Information we may collect
Depending on how you interact with us, we may collect:
- your name, phone number, email address and other contact details;
- appointment, enquiry and communication details;
- health information you choose to provide or that is required to provide our services;
- billing, payment and health-fund information where relevant;
- information provided by a referring practitioner or authorised representative; and
- basic website information such as your device, browser, IP address and pages visited.
3. How we collect information
We generally collect information directly from you when you contact us, request a consultation, book or attend an appointment, complete a form, speak with our team or use our website. We may also receive information from another health practitioner, a family member or another authorised person where you have consented or where the law permits or requires it.
4. Why we use your information
We may use your information to:
- respond to enquiries and arrange appointments;
- assess, provide and manage healthcare services;
- communicate with you about your care and our clinic;
- maintain clinical, administrative and financial records;
- operate, secure and improve our website and services; and
- meet professional, insurance, regulatory and legal obligations.
5. When information may be disclosed
We may disclose information to Alma Health practitioners and staff, your other healthcare providers where appropriate, and service providers that support our clinic, such as email, booking, practice-management, payment, IT and website-hosting providers. We may also disclose information where you consent, or where disclosure is authorised or required by law.
We do not sell your personal or health information.
6. Website enquiries and third-party services
When you submit an enquiry, consultation request or waitlist form on this website, the information you provide is securely transmitted to and stored in Alma Health's website database so our team can respond. Please avoid including information that is not needed for your enquiry.
Our website may use third-party services, including website hosting and embedded maps. Those providers may collect technical information and process it under their own privacy terms.
7. Storage, security and overseas processing
We take reasonable steps to protect information from misuse, interference, loss and unauthorised access, modification or disclosure. Information is kept only for as long as required for clinical, administrative and legal purposes, then securely destroyed or de-identified where appropriate.
Some technology providers may store or process information outside Australia. Where this occurs, we take reasonable steps to use reputable providers and protect information in accordance with applicable privacy requirements. You may contact us for further information about relevant overseas processing.
8. Access and correction
You may ask to access personal or health information we hold about you, or request that inaccurate information be corrected. Some legal exceptions may apply. We may need to verify your identity before responding.
9. Privacy questions or complaints
To ask a question, request access or correction, or make a privacy complaint, contact Alma Health:
- Email: hello@almahealth.com.au
- Phone: 0485 838 806
- Address: 199 Avoca Drive, Green Point NSW 2251
We will consider your request or complaint and respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner or the Information and Privacy Commission NSW.
10. Changes to this policy
We may update this policy when our practices, services or legal obligations change. The latest version will be published on this page with its updated date.